2. What is personal information?
Personal information is information or an opinion about you from which you can be reasonably identified.
3. Why does the Website collect personal information?
The website collects personal information in connection with providing, administering, improving and personalising its products and services, for marketing and to support its business functions. If the website does not collect your personal information, it may not be able to provide you with these products and/or services.
4. What personal information does the website collect?
The types of personal information collected by the website include:
(b) Contact details (including email address, telephone number(s) and other contact details);
(d) Passwords; and
(e) other information you provide to us.
5. How does the website collect your personal information?
5.1 Collecting information from you
If it is reasonable and practical to do so, the website will collect personal information directly from you.
Depending on how you choose to interact with the website, the website may collect your personal information when you contact, or are contacted by, the website or its service providers by telephone, by email, through the website, apps, social media and other digital services or when you complete a form or document and provide it to the website.
5.2 Collecting information from third parties
5.3 Collecting information from visits to the website or using its apps
The website may also collect information based on how you use its content on the website or its apps, including through ‘cookies’, web beacons and other similar technologies.
Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable the website’s systems to recognise your browser and record non- personal information such as the date, time or duration of your visit and the pages accessed, for website administration, statistical and maintenance purposes (Cookie Information).
You can remove or reject cookies by adjusting the settings on your web browser. Please note that some parts of the website’s website may not function properly for users that disable cookies.
5.4 Unsolicited information
If the website receives personal information that it has not requested and determines that the personal information received is not reasonably necessary to provide its services, the website will take all lawful and reasonable steps (if any) to de-identify or destroy that personal information.
6. How does the website hold your personal information?
The security of your personal information is of paramount importance to the service of the website. Accordingly, the website takes all reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure. These steps include the implementation of the following safeguards:
(a) password protected databases;
(b) SSL secured websites & applications;
(c) Encrypted passwords;
The website will take all reasonable steps to permanently de-identify or responsibly to destroy personal information if it is no longer needed for the purpose for which the information was used or disclosed.
6.1 Security breach procedures
The website’s data security practices have been adopted with a view to protecting the data held by the website. Notwithstanding this, individuals should be aware that there are inherent risks associated with the transmission of data over the internet and other mediums. Accordingly, the website cannot guarantee any transmission will be completely secure.
7. How does the website use your personal information?
The website may hold, use or disclose your personal information so that it can [improve and tailor its products and services] and provide any products and/or services that you request.
The website may also hold, use or disclose your personal information to:
- consider any concern or complaint that you raise against the website or to manage any legal action between you and the Company;
- prevent or investigate any actual or suspected fraud, unlawful activity or misconduct; or
- comply with any relevant laws, regulations, codes of practice and court
7.2 Direct Marketing
The website may also use your personal information to identify and promote products or services that may be of interest to you.
At any time, you may opt out of receiving direct marketing communications from the website. To do so, select an opt out link within an email, or by contacting the person specified in clause 12. Unless and until you opt out, you consent to receive direct marketing communications from the website and to the handling of your personal information for this purpose.
8. How is personal information disclosed to others?
The website does not sell, rent or trade personal information to, or with, third parties.
The website may disclose your personal information to third parties in limited circumstances, including without limitation to external providers that perform services on behalf of the website.
The website and apps may contain certain links to other websites. The website does not share your personal information with those websites and it is not responsible for the privacy practices applying in respect of those websites.
8.2 Cross-border disclosure
If information is shared with overseas entities, The website will take reasonable steps to ensure that any such overseas entity complies with the requirements under the Australian Privacy Principles (which are covered in this policy) and under the Privacy Act.
The website may transfer your personal information to an entity which is in a foreign country to assist the Company in providing its product and services. Such foreign countries may include Singapore, the USA, the United Kingdom, Canad and New Zealand.
9. Change of control
If the website sells, assigns or otherwise transfers part or the whole of its business, your personal information, which was collected by the website through your use of the service and/or products, may be among the items transferred or sold to the extent that it is relevant to the website’s business.
10. How you may access or correct your personal information
You may contact the website to request access to the personal information it holds about you at any time. You may also ask the website to correct information about you that you may believe is inaccurate, incomplete or out of date.
Please contact the website using the contact details set out in clause 12. The website will need to verify your identity before giving you access to, or correcting, your personal information. The website will respond to the request within a reasonable period after the request is made. There is no charge to make a request, however, the website may charge a reasonable fee to cover the administrative costs of retrieving your personal information.
In certain circumstances, the website may refuse or be unable to correct or provide you with access to your personal information. In these circumstances, the website will write to you to explain the reasons why this is the case.
11. How you may complain if you have concerns about how the website has managed your personal information
If you have a complaint related to how the website has managed your personal information, please contact the website using the contact details set out in clause 12. The website may ask you to put your concerns in writing so that its [compliance] staff can fully understand and investigate your complaint.
The website will provide you with an estimated response timeframe in relation to your complaint. In any event, the website will endeavour to respond to your complaint with  days.
If a complaint remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au to have the complaint heard and determined.
12. How to contact us
Attention: Web Master – The Forest Classroom AR Project
Policy last updated: [6 July 2022]